Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with Virelune Pets. We understand that receiving your purchase promptly and safely is an important part of your shopping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, tracking process, and other important shipping conditions.

1. Order Processing

After an order is successfully submitted, our fulfillment team begins preparing it for shipment.

Order verification, packing, and transfer to the applicable shipping provider normally require approximately 3 business days.

Orders submitted during a weekend will generally begin processing on the following Monday.

2. Delivery Time & Shipping Fee

After your package has been dispatched, the estimated delivery period is approximately 10–20 business days.

We generally charge a flat international shipping rate of $5.99 USD.

Please remember that delivery estimates begin after the order has completed processing and has been handed over for shipment.

3. Possible Shipping Delays

Although we work to have orders delivered within the estimated timeframe, certain circumstances may affect transit times.

Customs inspections, transportation disruptions, carrier delays, local delivery conditions, and other circumstances beyond our reasonable control may result in additional delivery time.

We appreciate your understanding when such circumstances occur.

4. Shipment Tracking

Once your order has been shipped, a shipping confirmation will be sent to the email address associated with your purchase.

This email will contain a tracking number that you can use to follow the progress of your shipment through an appropriate parcel-tracking service, including 17TRACK.

Please allow some time for tracking information to become active. In certain cases, several days may pass before the carrier's system displays the first tracking update.

5. Orders Arriving in Multiple Packages

If you purchase several products in a single order, you may not necessarily receive all items in one parcel.

Products may be fulfilled from different warehouse locations and shipped separately when doing so allows us to process and deliver the order more efficiently.

When an order is divided into multiple shipments, each package will receive its own tracking number. A separate shipping confirmation containing the relevant tracking information will be provided for each shipment.

6. Changes to an Order

Requests to modify an order are highly time-sensitive.

If you need to correct delivery information, such as your shipping address or telephone number, or would like to request a change to an item's size, color, or quantity, please contact our customer service team as soon as possible, preferably within 12 hours after placing the order.

When requesting a change, please provide:

• Your order number
• The email address associated with your order
• A clear description of the requested modification, including any corrected address or product details where applicable

Because orders may enter fulfillment quickly, we cannot guarantee that a requested modification can be completed once processing for shipment has begun.

We will nevertheless make reasonable efforts to assist when the order status still allows changes.

7. Missed Delivery Attempts

If a delivery cannot be completed because no one is available to receive the parcel, the local delivery provider may leave a notice or hold the package at a nearby post office or collection facility.

We recommend contacting the local carrier first and providing your tracking number to obtain the latest delivery or collection instructions.

If you are unable to resolve the matter with the carrier, you may contact our customer service team for additional assistance.

Please note that we cannot accept responsibility for packages returned because an incorrect shipping address was supplied or because the recipient failed to collect the shipment.

8. Delayed Tracking or Delivery

If your shipment appears to be taking longer than anticipated, first review the most recent event shown in your tracking information.

When the tracking record has been updated within the previous 7 days, the parcel will generally still be considered in transit.

If there have been no new tracking updates for more than 7 days, please contact us so that our team can assist with the shipment.

When emailing us, include your order number and the email address used to place the order so we can locate your purchase efficiently.

9. Lost or Stolen Shipments

If you believe your package may have been lost while in transit, please contact us. Our team will work with the applicable shipping provider to investigate the shipment's status.

Packages Confirmed Lost in Transit

If the investigation with the carrier confirms that your parcel was officially lost while being transported, we will arrange a replacement order at no additional cost to you.

Packages Marked as Delivered

Our lost-package coverage does not extend to parcels that disappear or are stolen after carrier tracking confirms successful delivery to the shipping address provided with the order.

If tracking indicates “Delivered” but you cannot locate the package, we recommend first checking with household members, neighbors, reception staff, building management, or other individuals who may have accepted the delivery on your behalf.

10. Shipping Destinations & Fulfillment Locations

Virelune Pets offers shipping to customers worldwide.

In the uncommon event that we are unable to deliver an order to your country or region, we will contact you accordingly.

Our fulfillment network includes primary facilities located in the United States, Canada, Australia, and the European Union.

We also cooperate with selected manufacturing partners. Depending on product availability, destination, and fulfillment requirements, certain products may be shipped directly from a partner facility.

11. Important Shipping Terms

By submitting an order through our store, you acknowledge and accept the following shipping conditions.

Estimated Delivery Times

All processing and delivery periods stated in this policy are estimates rather than guaranteed delivery dates.

Virelune Pets is not responsible for delays resulting from customs procedures, shipping carriers, transportation interruptions, or other circumstances outside our reasonable control.

Customs Fees, Import Duties & Taxes

Customers are responsible for customs charges, import duties, taxes, or similar fees imposed by the authorities of the destination country or region.

Unless otherwise expressly stated, these charges are separate from the purchase price of the product and the shipping fee collected through our store.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate delivery information when submitting an order.

Virelune Pets cannot be held responsible for parcels that are lost, misdelivered, or returned because the customer provided an incomplete or incorrect shipping address.

Successfully Delivered Orders

Our shipping responsibility ends once the applicable carrier's tracking information confirms that the package has been successfully delivered to the provided destination.

We are not responsible for loss or theft occurring after a shipment has been recorded as successfully delivered.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.

For order-related inquiries, please include your order number and the email address used when placing your order so that we can assist you more efficiently.

Website:virelunepets.com
Customer Support Email:support@virelunepets.com
Customer Service:+1 (213) 664-0364
Company Name:Hongkong Flying Ideal Limited
Company Address:Room 917B, Block A, 9/F, New Mandarin Plaza, No. 14 Science Museum Road, Tsimshatsui, Kowloon, Hong Kong